ID-Client Service

The ID-Client Service (Cli), previously Client Services Test (CLIENT-AT), is a tool that assesses a candidate’s ability to respond appropriately to different situations that may occur in a client-employee relationship. This assessment exercise is specifically designed to fill positions in which customer service plays an important role. The questions are based on short role-playing situations that may be encountered during interactions with a customer.


Available languages

French | English

Required time

1 hour and 30 minutes


40 Questions | Multiple Choice

Target audience

Any organization that wishes to evaluate customer service competencies for positions related to client-services.

Assessed Skills

Standard Report

Assesses the following competencies:

- Problem-solving
- Ability to transmit information
- Interpersonal communication
- Being client-oriented

Presents an overall test result for each measured item as well as detailed results for each of these items.

Key points

    • Quickly identify your candidates’ client service abilities and potential
    • Get instant results
    • Receive a simple yet detailed report outlining your candidates’ skills

Take even more advantage of
ID-Client Service

Combine the ID-Client Service with the ID-Personality or ID-Cognitive
to create a complete evaluation solution.

Combine the ID-Client Service with the training plans
to ensure a professional development process.