The ID-Call Center (T3c), previously Client Contact Center Test - Client Service (T3CCLIENT), is a tool that assesses essential competencies related to tasks performed by call centre employees. It is used to evaluate the competencies associated with customer service activities. This test is offered in different versions, allowing the test user to evaluate the behaviors likely to be encountered when interacting with customers in a sales, collection, or customer service context.
Available languages
French | English
Required time
Between 50 and 75 minutes, depending on the test version.
Administration
62-98 Questions | Multiple Choice
19 Questions | Ranking
Target audience
Any organization that wishes to assess customer service competencies of staff working in customer contact centers.
Standard Report
Presents results to 11 competencies related to customer service. Presents four types of information:
- The competency profile
- The preferred style
- Suggested interview questions, based on the candidate’s strengths and areas for improvement, that could be used to enhance the structured interview guide commonly used
- Potential development options
Skills development staffing report
Presents information according to three (3) types of information, namely:
(1) evolving and mastered competencies as well as competencies to be developed
(2) potential development options
(3) preferred style
Combine the ID-Call Center with the ID-Personality or ID-Cognitive
to create a complete evaluation solution.
Combine the ID-Call Center with the training plans
to ensure a professional development process.